Purchase Notice
About the order confirmation email
⚠︎ This will serve as an important means of communication regarding your order, so please ensure that there are no errors or omissions in your registered {{email address}} before completing your order.
○ After completing the purchase procedure, a confirmation email will be automatically sent to the address you registered at the time of your order. Since this will serve as your "Order Confirmation," please do not discard the email and keep it for your records.
○ When the shipment is completed, a system will automatically send details such as the tracking number for your package.
If you do not receive the email after a certain period of time, please check your spam folder and other similar folders.
*It may take a few minutes to a few hours to receive the automated email.
＜Please be careful!＞
In the case of Softbank addresses, the email security level is higher than that of au/docomo, so there are many cases where confirmation emails after purchase are rejected. Therefore, we kindly ask you to set the following email address to receive permission in advance.
info@pionunnal.com
pionunnal.staff@gmail.com
About the Cart
At the time of adding items to the cart, the stock of the products is not guaranteed. Please be aware that items may be sold out when you proceed to the order process.
About Payment
Currently, the only payment method available is credit card payment.
This site does not conduct pre-registration of numbers for safety reasons, such as information leakage. Thank you for your understanding.
Prohibition of Reselling Products
Engaging in the purchase of products for profit and listing them on online auctions or flea market sites at prices higher than our retail prices may violate regulations. To ensure that our customers can purchase products with peace of mind, we would like to clearly state on this site the prohibition of reselling for profit. We appreciate your understanding and cooperation.
Caution regarding similar products
For copies and similar products, please check here.
Regarding Changes to Your Order
＜Items that can be changed after order confirmation＞
○ Delivery address
＜Things that cannot be changed＞
× Cancel your order
× Date specification
× Change quantity, type, and color
×Combine separate orders into one
× Split one order into multiple orders
× Change of payment method (only for immediate payment)
About Cancellations
Basically, we do not accept cancellations after an order has been placed. We appreciate your understanding.
About Coupon Codes
If you have a code that is issued irregularly, please be sure to log in to your registered account to use it. Please note that some codes can only be used once.
About Shipping Period
We have indicated the approximate shipping period on the product page or on our homepage. In addition, if there are any delays in delivery due to disasters or other reasons, we will inform our customers via email, and there may be cases where we need additional time. We appreciate your understanding.
Regarding cases where the recipient is unknown or unable to receive the package due to long-term absence.
⚠︎ If the product is refused upon delivery, returned after the shipping carrier's storage period has expired, or if there is a long-term absence, we will cancel your order.
The storage period for packages at the shipping company is about 1 week to 10 days.
Packages that have exceeded the storage period will be declined for receipt and returned to our company.
In this case of return, the return shipping fee will be charged per item at the normal fare (cash on delivery).
The return shipping cost will be charged to the customer.
Also, if you wish to resend, a separate shipping fee will be incurred in addition to the return shipping fee mentioned above.
(Details regarding reshipping and return shipping fees will be provided separately.)
Please note that if the product is returned due to long-term absence, refusal to accept delivery, etc., and subsequently canceled, we will charge you the actual round-trip shipping costs. We will contact you again regarding the amount.
⚠︎ This may also apply in cases where delivery cannot be made due to an unknown address.
When placing your order, please be sure to confirm your address, including the street number and room number, before registering it.
*If we are unable to deliver due to an unknown address, please contact Sagawa Express with the tracking number and inform them of this via email.
Returns and Exchanges
Please be sure to open the package upon delivery and check for any defects, stains, damage, or delivery errors within one week.
If there are any defects, stains, damages, or delivery mistakes with the delivered product, we will exchange it for a new one.
■Return Policy
・Products that are unused and not non-returnable within one week of arrival.
・Cannot be exchanged for other products.
■ Products not eligible for return
・One week has passed since the product arrived
・Used, repaired, washed, and cleaned products
- Odors may adhere, and dirt, scratches, or loss may occur at the customer's location.
・There is no delivery note
・Made-to-order products
・Due to customer reasons such as duplicate orders or cancellations.
■Return request
Please contact our customer email (pionunnal.staff@gmail.com) within one week of your purchase.
[Order number starting with #]
[Name of person placing the order]
[Return details]
Please be sure to include this in the body of your email.
⚠︎Please be careful⚠︎
■ If deemed malicious
If there is clearly no intention to purchase and returns or cancellations are repeated multiple times.
"In cases of refusal to accept or similar situations, we regret to inform customers who do not understand the purpose of our products that we may refuse future orders and returns."
About international shipping
Please be aware that additional customs duties may apply depending on the shipping region.
Regarding customs duties, the full amount will be borne by the customer.
Inquiries about purchases at POPUP
We sincerely apologize for the inconvenience, but please contact the department store where you made your purchase.
